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Friday, May 6 • 09:00 - 10:00
Public Services Skills - Working with Difficult Patrons LIMITED

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Limited Capacity seats available

This presentation will cover details of common difficult customer situations and appropriate response strategies as well as barriers that exist when communicating with difficult patrons and how to better prepare ourselves for inevitable difficult patron situations.

avatar for Bruce Fiske

Bruce Fiske

Bruce Fiske graduated from the University of Manitoba Social Work program with a Master of Social Work in 2011 and Bachelor of Recreation Studies in 1993. He has been a Social Worker at Winnipeg Public Libraries since June 2012. His background most of his life has been in the area... Read More →

Friday May 6, 2016 09:00 - 10:00 CDT
Charleswood B